Back to home

Privacy Policy

Last updated: April 2026

Overview

Fyxes App ("Fyxes", "we", "our", "us") is a registered business name operated as a sole trader in Australia. We operate an online marketplace that connects customers with independent cleaning service providers ("Cleaners") in Melbourne, Australia. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to the Fyxes website, mobile app, and any related services. By using Fyxes, you agree to the practices described here.

1. Information we collect

1.1 Information you give us

  • Account details — name, email address, phone number, password, and profile photo (optional)
  • Service address — residential address(es) where cleaning is performed, access instructions, and parking notes
  • Booking information — property size, selected rooms, add-ons, property condition, date and time, and special requests
  • Payment information — card details are collected and stored directly by Stripe; Fyxes never sees or stores full card numbers
  • Cleaner-specific information — for Cleaners only: ABN, National Police Check, public liability insurance, bank details (via Stripe Connect), and identity documents
  • Communications — messages, ratings, feedback, and support requests you send to Fyxes or another user

1.2 Information we collect automatically

  • Device and usage data — device type, operating system, app version, IP address, browser type, crash logs, pages or screens viewed, and interactions with our platform
  • Location data — we use address autocomplete to help you enter your service address. If you enable location permissions in the mobile app, we may use your approximate device location to improve address accuracy. Location is not continuously tracked.
  • Cookies and similar technologies — we use cookies and SDKs for authentication, preferences, fraud prevention, and analytics. You can manage cookies through your browser settings.
  • Push and SMS identifiers — device push tokens (via Expo Push Notifications) and verified phone numbers used to send booking notifications

1.3 Information from third parties

  • Sign-in providers — if you sign in with Apple or Google, we receive your name and email address from those providers
  • Payment processor — Stripe shares payment status, last four digits of your card, and fraud-risk signals with us
  • Verification providers — for Cleaners, we may receive identity, ABN, and background-check results from third-party verification services
  • Referrals — if another user refers you to Fyxes, we may learn your name and email from them

2. How we use your information

We use personal information to:

  • Provide the service — create and manage your account, match you with Cleaners, display accurate pricing, process bookings, process payments and refunds, and deliver receipts
  • Communicate with you — send booking confirmations, reminders, changes, cancellations, and transactional notifications via email, SMS, or push
  • Keep the platform safe — verify identity, detect and prevent fraud, enforce our Terms of Service, and investigate misconduct or safety concerns
  • Provide customer support — respond to enquiries, resolve disputes, and investigate complaints
  • Improve our platform — understand how the app and website are used, diagnose bugs, measure performance, and develop new features
  • Marketing — send you information about Fyxes products, promotions, and updates. You can opt out of marketing at any time via the unsubscribe link or by contacting us.
  • Comply with legal obligations — meet tax, accounting, consumer law, and regulatory requirements, and respond to lawful requests

3. How we share your information

3.1 With other users

  • When you book a service, we share your first name, service address, property details, access instructions, and contact phone number with your assigned Cleaner so they can perform the booking.
  • When a Cleaner accepts your booking, we share the Cleaner's first name, profile photo, and contact phone number with you.
  • Ratings or feedback you submit may be shared with the other party and used internally for quality and safety.

3.2 With service providers we use

We share personal information with trusted third parties who process it on our behalf under contract and confidentiality obligations:

  • Supabase — authentication, database, and file storage
  • Stripe / Stripe Connect — payment processing, card tokenisation, and Cleaner payouts
  • Twilio — SMS booking alerts and phone verification
  • Resend — transactional email (bookings, receipts, account)
  • Loops — waitlist and marketing email
  • Google Maps — address autocomplete and map display
  • Expo Push Notifications — push notifications on iOS and Android
  • PostHog — product analytics and feature usage
  • Vercel Analytics — anonymous website usage
  • Apple and Google — sign-in and app distribution

3.3 For legal and safety reasons

We may disclose personal information if we reasonably believe it is necessary to comply with a law, regulation, court order, or lawful request; to enforce our Terms of Service; to protect the rights, property, or safety of Fyxes, our users, or the public; or in connection with an investigation of suspected or actual illegal activity.

3.4 Business transfers

If Fyxes is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

3.5 We do not sell your data

Fyxes does not sell your personal information to third parties and does not share it for third-party advertising outside the services listed above.

4. International data transfers

Some of our service providers are located outside Australia, including in the United States and the European Union. When we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, including through contractual protections.

5. Data retention

We keep personal information only for as long as reasonably necessary to provide the service and to meet legal, accounting, tax, and reporting requirements. In general:

  • Account data — kept while your account is active
  • Booking and payment records — kept for at least 7 years after the booking date to meet Australian tax and financial record-keeping obligations
  • Communications and support records — kept for up to 7 years
  • Marketing preferences — kept until you unsubscribe or request deletion

When we no longer need your personal information, we will delete or de-identify it, except where retention is required or permitted by law (for example, to prevent fraud, resolve disputes, or comply with a legal hold).

6. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. These include encryption in transit (TLS), encryption at rest, role-based access controls, row-level security on our database, and regular review of our security practices. No method of transmission or storage is completely secure — if we become aware of a notifiable data breach, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

7. Your rights and choices

Under the Australian Privacy Act 1988, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correct — ask us to update information that is inaccurate, out of date, or incomplete
  • Delete — ask us to delete your account and personal information, subject to legal retention requirements
  • Opt out of marketing — unsubscribe from marketing emails at any time via the link in each email, or by contacting us
  • Control device permissions — manage location, notification, and camera permissions through your device settings
  • Complain — lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, email us at hello@fyxes.com.au. We will respond within a reasonable time, usually within 30 days.

8. Children

Fyxes is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-party links

Our website and app may contain links to third-party sites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you by email or through the app. Your continued use of Fyxes after an update means you accept the revised policy.

11. Contact us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us at hello@fyxes.com.au.